I aim to dispatch all orders within 24 hours, however, occasionally this may not be possible so if your order is urgent, please email me to discuss alternative delivery arrangements.
WITHIN THE UK
Tracked and insured shipping of your artwork/s included.
Important If your order is required to be delivered within 8 business days, we strongly recommend that you opt for Special Delivery.
As buyer, it is your responsibility to provide the full and correct address/addressee and to be able to take delivery of your package. If either requirement is not met and your order is not delivered as a result, a refund will be issued minus all delivery-related expenses. Refunds will not be eligible on orders returned to us due to refusal to receive.
If your delivery address is a business premises, please don’t forget to add the name of the business in the delivery address – delivery companies sometimes will not deliver to a business address with no company name.
I am currently negotiating with a courier company and will have prices advertised on the website soon. In the meantime, if you are located outside the UK, please contact me so that I can provide a tailored shipping quote.
Important Depending on your country's laws (most only impose duties on goods over a certain value) you may be charged an import duty. All import duties are the responsibility of the recipient, and I am unable to advise you whether import duties will be chargeable as they vary from country to country and are at the discretion of your country's customs officials – please contact your customs office for this information. Estimated delivery times are provided by the shipping companies, while generally reliable, deliveries are not guaranteed to arrive within this time. As buyer/importer, it is your responsibility to provide the full and correct address/addressee and to be able to take delivery of your package. If either requirement is not met and your order is not delivered as a result, a refund will be issued minus all delivery-related expenses. Refunds will not be eligible on orders returned to us due to refusal to receive.
Transit times Estimated transit times for international destinations are not guaranteed. Generally speaking these timeframes are accurate but occasionally, for causes beyond my control, there are delays which I cannot be held responsible for, therefore if you have a deadline by which you need to receive your order, you order at your risk. I dispatch orders promptly, normally within 24 hours.
Things get very busy for courier companies leading up to and beyond the Christmas/New Year period, resulting in transit times usually taking longer so please order as early as possible if your purchase is intended as a gift!
All artworks are carefully packaged to safeguard against damage in transit. I do my best to use as environmentally friendly packaging as possible, without compromising the level of protection.
If your purchase is intended as a gift, I can send your package to the recipient on your behalf with an optional gift card containing your personal message. All you need to do is let me know that your order is a gift in the Order Notes box during checkout, this is also where you can enter the wording for the gift card if you’d like to include one. My packing slips do not display prices.
COLLECTION OF ORDERS
I’m sometimes asked if it is possible for an order to be picked up in person. Since I operate online only, with no shop front, I regret that it is not possible for orders to be collected.
WHERE IS MY ORDER?
If your order is taking longer than expected to arrive, please first check the latest tracking information by clicking on the tracking link in the shipping confirmation email sent to you at time of dispatch. If you did not receive this email, please check your junk mail. I’ll be glad to offer assistance, should you need it. Please note that, if in the unlikely event your order is not received, it is important to contact me in good time after the expected delivery date.